Technical support - for Tintri Software Suite - phone consulting - 1 year - 24x7 - response time: 2 h - for VMstore T7040
| Main Specifications | |
|---|---|
| Product Description | Tintri Support Plans Gold - technical support - for Tintri Software Suite - 1 year |
| Service & Support | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 1 year |
| Response Time | 2 hours |
| Service Availability | 24 hours a day / 7 days a week |
| Software Title | Tintri Software Suite |
| Designed For | VMstore T7040 |
| General | |
| Type | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 1 year |
| Response Time | 2 hours |
| Service Availability | 24 hours a day / 7 days a week |
| Software | |
| Software Title | Tintri Software Suite |
| Installation Type | Locally installed |
| Details | |
| Service & Support | Phone consulting - 1 year - response time: 2 hours - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 1 year - response time: 4 hours - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Phone consulting - 1 year - response time: 12 hours - availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Phone consulting - 1 year - response time: 48 hours - availability: 24 hours a day / Monday-Sunday - severity level 4 ¦ E-mail consulting - 1 year - response time: 2 hours - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ E-mail consulting - 1 year - response time: 4 hours - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ E-mail consulting - 1 year - response time: 12 hours - availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ E-mail consulting - 1 year - response time: 48 hours - availability: 24 hours a day / Monday-Sunday - severity level 4 ¦ Web support - 1 year - response time: 2 hours - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Web support - 1 year - response time: 4 hours - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Web support - 1 year - response time: 12 hours - availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Web support - 1 year - response time: 48 hours - availability: 24 hours a day / Monday-Sunday - severity level 4 ¦ New releases update - 1 year ¦ Web knowledge base access - 1 year |
| Compatibility Information | |
| Designed For | Tintri VMstore T7040 |