Extended service agreement - parts and labor (for expansion, 3TB usable physical capacity) - 1 year - on-site - 24x7 - response time: 4 h - for P/N: DDY48-ACE3-001A, DDY48-ACE3-001N
| Main Specifications | |
|---|---|
| Product Description | Quantum Gold Support Plan zone 1 - extended service agreement - 1 year - on-site |
| Type | Extended service agreement |
| Service Included | Parts and labor |
| Location | On-site |
| Full Contract Period | 1 year |
| Response Time | 4 hours |
| Service Availability | 24 hours a day / 7 days a week |
| Covered Configurations | Expansion, 3TB usable physical capacity |
| Designed For | P/N: DDY48-ACE3-001A, DDY48-ACE3-001N |
| General | |
| Service Included | Parts and labor |
| Location | On-site |
| Full Contract Period | 1 year |
| Response Time | 4 hours |
| Service Availability | 24 hours a day / 7 days a week |
| Covered Configurations | Expansion, 3TB usable physical capacity |
| Details | |
| Service & Support | Extended service agreement - parts and labor - 1 year - on-site - response time: 4 h - availability: 24 hours a day / Monday-Sunday - severity critical ¦ Extended service agreement - parts and labor - 1 year - on-site - response time: 8 h - availability: 24 hours a day / Monday-Sunday - severity major ¦ Extended service agreement - parts and labor - 1 year - on-site - response time: 12 h - availability: 24 hours a day / Monday-Sunday - severity minor / minimal ¦ Extended service agreement - parts - 1 year - shipment - response time: 4 h - severity critical / major ¦ Extended service agreement - parts - 1 year - shipment - response time: NBD - severity minor / minimal ¦ Technical support - phone consulting - 1 year - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity critical ¦ Technical support - phone consulting - 1 year - response time: 1 h - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web knowledge base access - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web support - 1 year - availability: 24 hours a day / Monday-Sunday ¦ New releases update - 1 year ¦ Training - online training - 1 year |
| Compatibility Information | |
| Designed For | P/N: DDY48-ACE3-001A, DDY48-ACE3-001N |