Extended service agreement - parts and labor (for racks and rack hardware) - 5 years - on-site - 9x5 - response time: NBD
| Main Specifications | |
|---|---|
| Product Description | HPE Proactive Care Next Business Day Service - extended service agreement - 5 years - on-site |
| Type | Extended service agreement |
| Service Included | Parts and labor |
| Location | On-site |
| Full Contract Period | 5 years |
| Response Time | Next business day |
| Service Availability | 9 hours a day / 5 days a week |
| Class of Equipment | Racks and rack hardware |
| Covered Configurations | 1.2MW cooling distribution unit |
| General | |
| Service Included | Parts and labor |
| Location | On-site |
| Full Contract Period | 5 years |
| Response Time | Next business day |
| Service Availability | 9 hours a day / 5 days a week |
| Class of Equipment | Racks and rack hardware |
| Covered Configurations | 1.2MW cooling distribution unit |
| Details | |
| Service & Support | Extended service agreement - parts and labor - 5 years - on-site - response time: NBD - availability: 9 hours a day / Monday-Friday ¦ Technical support - remote diagnosis - 5 years ¦ Product info support - web knowledge base access - 5 years ¦ New releases update - 5 years ¦ Technical support - phone consulting - 5 years - response time: 2 h - availability: 24 hours a day / Monday-Sunday |