Extended service agreement - parts and labor - 3 years - on-site - 24x7 - response time: 4 h
| Main Specifications | |
|---|---|
| Product Description | Dell Upgrade from Lifetime Limited Warranty to 3Y ProSupport Plus 4H - extended service agreement - 3 years - on-site |
| Type | Extended service agreement |
| Service Included | Parts and labor |
| Location | On-site |
| Full Contract Period | 3 years |
| Response Time | 4 hours (for critical issues) |
| Service Availability | 24 hours a day / 7 days a week |
| General | |
| Service Included | Parts and labor |
| Location | On-site |
| Full Contract Period | 3 years |
| Response Time | 4 hours (for critical issues) |
| Service Availability | 24 hours a day / 7 days a week |
| Details | |
| Service & Support | Extended service agreement - parts and labor - 3 years - on-site - response time: 4 h - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 3 years - availability: 24 hours a day / Monday-Sunday ¦ Technical support - web support - 3 years - availability: 24 hours a day / Monday-Sunday ¦ Technical support - web knowledge base access - 3 years - availability: 24 hours a day / Monday-Sunday ¦ Technical support - remote diagnosis - 3 years - availability: 24 hours a day / Monday-Sunday ¦ Technical support - e-mail consulting - 3 years - availability: 24 hours a day / Monday-Sunday |