Technical support (reactivation) - for Veeam Backup Essentials Standard - 2 CPU sockets - includes 25% reinstatement fee, for contracts expired more than 1 month - phone consulting - 1 year - 12x5 - response time: 2 h
| Main Specifications | |
|---|---|
| Product Description | Veeam Basic Support - technical support (reactivation) - for Veeam Backup Essentials Standard - 1 year |
| Service & Support | Technical support (reactivation) |
| Service Included | Phone consulting |
| Full Contract Period | 1 year |
| Response Time | 2 hours |
| Service Availability | 12 hours a day / 5 days a week |
| Software Title | Veeam Backup Essentials Standard |
| License Qty | 2 CPU sockets |
| Licensing Details | Includes 25% reinstatement fee, for contracts expired more than 1 month |
| General | |
| Type | Technical support (reactivation) |
| Service Included | Phone consulting |
| Full Contract Period | 1 year |
| Response Time | 2 hours |
| Service Availability | 12 hours a day / 5 days a week |
| Software | |
| Software Title | Veeam Backup Essentials Standard |
| Installation Type | Locally installed |
| License Qty | 2 CPU sockets |
| Licensing Details | Includes 25% reinstatement fee, for contracts expired more than 1 month |
| Details | |
| Service & Support | Phone consulting - 1 year - response time: 2 hours - availability: 12 hours a day (8:00 AM - 8:00 PM) / Monday-Friday - severity level 1 ¦ Phone consulting - 1 year - response time: 8 business hours - availability: 12 hours a day (8:00 AM - 8:00 PM) / Monday-Friday - severity level 2 ¦ Phone consulting - 1 year - response time: 12 business hours - availability: 12 hours a day (8:00 AM - 8:00 PM) / Monday-Friday - severity level 3 ¦ Phone consulting - 1 year - response time: 24 business hours - availability: 12 hours a day (8:00 AM - 8:00 PM) / Monday-Friday - severity level 4 ¦ Web support - 1 year - availability: 12 hours a day (8:00 AM - 8:00 PM) / Monday-Friday ¦ New releases update - 1 year |