Extended service agreement - replacement - 1 month - shipment - response time: NBD - for P/N: BSF1000A
| Main Specifications | |
|---|---|
| Product Description | Barracuda Premium Support - extended service agreement - 1 month - shipment |
| Type | Extended service agreement |
| Service Included | Replacement |
| Location | Shipment |
| Full Contract Period | 1 month |
| Response Time | Next business day |
| Designed For | P/N: BSF1000A |
| General | |
| Service Included | Replacement |
| Location | Shipment |
| Full Contract Period | 1 month |
| Response Time | Next business day |
| Details | |
| Service & Support | Extended service agreement - replacement - 1 month - shipment - response time: NBD ¦ Technical support - phone consulting - 1 month - response time: 30 min - availability: 24 hours a day / Monday-Sunday - priority 1 ¦ Technical support - phone consulting - 1 month - response time: 1 h - availability: 24 hours a day / Monday-Sunday - priority 2 ¦ Technical support - phone consulting - 1 month - response time: 8 h - availability: 24 hours a day / Monday-Sunday - priority 3 ¦ Technical support - phone consulting - 1 month - response time: 24 h - availability: 24 hours a day / Monday-Sunday - priority 4 ¦ Technical support - e-mail consulting - 1 month - availability: 24 hours a day / Monday-Sunday ¦ Technical support - web support - 1 month - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web knowledge base access - 1 month ¦ New releases update - 1 month |
| Compatibility Information | |
| Designed For | P/N: BSF1000A |