Extended service agreement - parts - 1 year - shipment - response time: NBD - Tier 1 - for Unity 2200
| Main Specifications | |
|---|---|
| Product Description | Nexsan Basic Support - extended service agreement - 1 year - shipment |
| Type | Extended service agreement |
| Service Included | Parts |
| Location | Shipment |
| Full Contract Period | 1 year |
| Response Time | Next business day |
| Pricing Type | Tier 1 |
| Designed For | Unity 2200 |
| General | |
| Service Included | Parts |
| Location | Shipment |
| Full Contract Period | 1 year |
| Response Time | Next business day |
| Pricing Type | Tier 1 |
| Details | |
| Service & Support | Extended service agreement - parts - 1 year - shipment - response time: NBD ¦ Technical support - phone consulting - 1 year - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 1 year - response time: 4 h - availability: business hours / Monday-Friday - severity level 2 ¦ Technical support - phone consulting - 1 year - response time: 2 business days - availability: business hours / Monday-Friday - severity level 3 ¦ Technical support - phone consulting - 1 year - response time: 3 business days - availability: business hours / Monday-Friday - severity level 4 ¦ Technical support - e-mail consulting - 1 year - response time: 4 h - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - e-mail consulting - 1 year - response time: NBD - availability: business hours / Monday-Friday - severity level 2 ¦ Technical support - e-mail consulting - 1 year - response time: 2 business days - availability: business hours / Monday-Friday - severity level 3 ¦ Technical support - e-mail consulting - 1 year - response time: 3 business days - availability: business hours / Monday-Friday - severity level 4 ¦ New releases update - 1 year |
| Compatibility Information | |
| Designed For | Nexsan Unity 2200 |