Extended service agreement - parts - 1 year - shipment - business hours / 5 days a week - response time: same business day (next business day for requests after 3:00 p.m.) - Tier 2 - for Unity US460
| Main Specifications | |
|---|---|
| Product Description | Nexsan Enhanced Support - extended service agreement - 1 year - shipment |
| Type | Extended service agreement |
| Service Included | Parts |
| Location | Shipment |
| Full Contract Period | 1 year |
| Response Time | Same business day (next business day for requests after 3:00 p.m.) |
| Service Availability | Business hours / 5 days a week |
| Pricing Type | Tier 2 |
| Designed For | Unity US460 |
| General | |
| Service Included | Parts |
| Location | Shipment |
| Full Contract Period | 1 year |
| Response Time | Same business day (next business day for requests after 3:00 p.m.) |
| Service Availability | Business hours / 5 days a week |
| Pricing Type | Tier 2 |
| Details | |
| Service & Support | Extended service agreement - parts - 1 year - shipment - response time: same business day (next business day for requests after 3:00 p.m.) - availability: business hours / Monday-Friday ¦ Extended service agreement - labor - 1 year - on-site - response time: day parts arrives - severity level 1/2 ¦ Extended service agreement - labor - 1 year - on-site - response time: next business day after part arrives - severity level 3/4 ¦ Technical support - phone consulting - 1 year - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 1 year - response time: 2 h - availability: business hours / Monday-Friday - severity level 2 ¦ Technical support - phone consulting - 1 year - response time: NBD - availability: business hours / Monday-Friday - severity level 3/4 ¦ Technical support - e-mail consulting - 1 year - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - e-mail consulting - 1 year - response time: 4 h - availability: business hours / Monday-Friday - severity level 2 ¦ Technical support - e-mail consulting - 1 year - response time: NBD - availability: business hours / Monday-Friday - severity level 3/4 ¦ New releases update - 1 year |
| Compatibility Information | |
| Designed For | Nexsan Unity US460 |