Technical support - phone consulting - 6 months - 8x5 - response time: 24 h
| Main Specifications | |
|---|---|
| Product Description | SUSE Rancher Platform Engineering Standard Support - technical support - 6 months |
| Service & Support | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 6 months |
| Response Time | 24 hours |
| Service Availability | 8 hours a day / 5 days a week |
| General | |
| Type | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 6 months |
| Response Time | 24 hours |
| Service Availability | 8 hours a day / 5 days a week |
| Software | |
| Installation Type | Locally installed |
| Details | |
| Service & Support | Phone consulting - 6 months - response time: 24 hours - availability: 8 hours a day / Monday-Friday - severity level 2 ¦ Phone consulting - 6 months - response time: 2 business days - availability: 8 hours a day / Monday-Friday - severity level 3 ¦ Phone consulting - 6 months - response time: best effort - severity level 4 |