Technical support - for SuSE Rancher Management Server - VLA, MLA, VLA-NPG, VLA-ED - phone consulting - 3 years - 24x7 - response time: 1 h
| Main Specifications | |
|---|---|
| Product Description | SUSE Priority Support - technical support - for SuSE Rancher Management Server - 3 years |
| Service & Support | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 3 years |
| Response Time | 1 hour |
| Service Availability | 24 hours a day / 7 days a week |
| Software Title | SuSE Rancher Management Server |
| Licensing Program | SuSe Volume License Agreement (VLA), SuSe Master License Agreement (MLA), SuSe Volume License Agreement for Local and Central/Federal Government/Non-Profit Organizations (VLA-NPG), SuSe Volume License Agreement for schools and/or academic institutes/Academic hospitals/Public Libraries (VLA-ED) |
| General | |
| Type | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 3 years |
| Response Time | 1 hour |
| Service Availability | 24 hours a day / 7 days a week |
| Software | |
| Software Title | SuSE Rancher Management Server |
| Installation Type | Locally installed |
| Licensing Program | SuSe Volume License Agreement (VLA), SuSe Master License Agreement (MLA), SuSe Volume License Agreement for Local and Central/Federal Government/Non-Profit Organizations (VLA-NPG), SuSe Volume License Agreement for schools and/or academic institutes/Academic hospitals/Public Libraries (VLA-ED) |
| Details | |
| Service & Support | Phone consulting - 3 years - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 3 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Phone consulting - 3 years - response time: 4 hours - availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Phone consulting - 3 years - response time: next business day - availability: 24 hours a day / Monday-Sunday - severity level 4 ¦ Web support - 3 years - availability: 24 hours a day / Monday-Sunday ¦ Web knowledge base access - 3 years - availability: 24 hours a day / Monday-Sunday ¦ New releases update - 3 years |