Extended service agreement (renewal) - parts and labor - on-site - 9x5 - response time: next business day ( for requests before 3:00 p.m.) - for short-term
| Main Specifications | |
|---|---|
| Product Description | Nutanix Production - extended service agreement (renewal) - on-site |
| Type | Extended service agreement (renewal) |
| Service Included | Parts and labor |
| Location | On-site |
| Response Time | Next business day ( for requests before 3:00 p.m.) |
| Service Availability | 9 hours a day / 5 days a week |
| Pricing Type | For short-term |
| General | |
| Service Included | Parts and labor |
| Location | On-site |
| Response Time | Next business day ( for requests before 3:00 p.m.) |
| Service Availability | 9 hours a day / 5 days a week |
| Pricing Type | For short-term |
| Details | |
| Service & Support | Extended service agreement - parts and labor - on-site - response time: next business day ( for requests before 3:00 p.m.) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday ¦ Technical support - phone consulting - response time: 1 h - availability: 24 hours a day / Monday-Sunday - priority 1 ¦ Technical support - phone consulting - response time: 4 h - availability: 24 hours a day / Monday-Sunday - priority 2 ¦ Technical support - phone consulting - response time: 8 h - availability: 24 hours a day / Monday-Sunday - priority 3 ¦ Product info support - e-mail consulting - availability: 24 hours a day / Monday-Sunday ¦ Technical support - web support - availability: 24 hours a day / Monday-Sunday ¦ Technical support - remote monitoring ¦ New releases update |