Extended service agreement (renewal) - advance hardware replacement (for storage arrays) - 1 year - on-site - response time: 4 h
| Main Specifications | |
|---|---|
| Product Description | Nexsan Premium Support - extended service agreement (renewal) - 1 year - on-site |
| Type | Extended service agreement (renewal) |
| Service Included | Advance hardware replacement |
| Location | On-site |
| Full Contract Period | 1 year |
| Response Time | 4 hours |
| Class of Equipment | Storage arrays |
| General | |
| Service Included | Advance hardware replacement |
| Location | On-site |
| Full Contract Period | 1 year |
| Response Time | 4 hours |
| Class of Equipment | Storage arrays |
| Details | |
| Service & Support | Extended service agreement - advance hardware replacement - 1 year - on-site - response time: 4 h ¦ Technical support - phone consulting - 1 year - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1/2/3 ¦ Technical support - e-mail consulting - 1 year - response time: 4 h - availability: 24 hours a day / Monday-Sunday - severity level 1/2/3 ¦ New releases update - 1 year |