Technical support - for Scale Computing/Leostream Virtual Desktop (VDI) - 1 user - phone consulting - 1 year - 24x7 - response time: 2 h
| Main Specifications | |
|---|---|
| Product Description | Scale Computing Support and Maintenance - technical support - for Scale Computing/Leostream Virtual Desktop (VDI) - 1 year |
| Service & Support | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 1 year |
| Response Time | 2 hours |
| Service Availability | 24 hours a day / 7 days a week |
| Software Title | Scale Computing/Leostream Virtual Desktop (VDI) |
| License Qty | 1 user |
| General | |
| Type | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 1 year |
| Response Time | 2 hours |
| Service Availability | 24 hours a day / 7 days a week |
| Software | |
| Software Title | Scale Computing/Leostream Virtual Desktop (VDI) |
| Installation Type | Locally installed |
| License Qty | 1 user |
| Details | |
| Service & Support | Phone consulting - 1 year - response time: 2 hours - availability: 24 hours a day / Monday-Sunday - severity critical ¦ Phone consulting - 1 year - response time: 2 hours - availability: 12 hours a day (8:00 AM - 8:00 PM) / Monday-Friday - severity major ¦ Phone consulting - 1 year - response time: 2 hours - availability: 12 hours a day (8:00 AM - 8:00 PM) / Monday-Friday - severity minor ¦ Phone consulting - 1 year - response time: 1 business day - availability: 12 hours a day (8:00 AM - 8:00 PM) / Monday-Friday - severity minor enhancements ¦ Web support - 1 year ¦ New releases update - 1 year |