Extended service agreement - parts - shipment - response time: NBD
| Main Specifications | |
|---|---|
| Product Description | Rubrik Premium Support Services Plan - extended service agreement - shipment |
| Type | Extended service agreement |
| Service Included | Parts |
| Location | Shipment |
| Return Shipment | At manufacturer expense |
| Response Time | Next business day |
| General | |
| Service Included | Parts |
| Location | Shipment |
| Return Shipment | At manufacturer expense |
| Response Time | Next business day |
| Details | |
| Service & Support | Extended service agreement - parts - shipment - response time: NBD ¦ Technical support - phone consulting - response time: 30 min - availability: 24 hours a day / Monday-Sunday - priority 1 ¦ Technical support - phone consulting - response time: 2 h - availability: 24 hours a day / Monday-Sunday - priority 2 ¦ Technical support - phone consulting - response time: 8 hours (next business day for diagnosis occurs after 2:00 p.m.) - availability: 24 hours a day / Monday-Sunday - priority 3 ¦ Technical support - phone consulting - response time: NBD - availability: 24 hours a day / Monday-Sunday - priority 4 ¦ Technical support - e-mail consulting - response time: 30 min - availability: 24 hours a day / Monday-Sunday - priority 1 ¦ Technical support - e-mail consulting - response time: 2 h - availability: 24 hours a day / Monday-Sunday - priority 2 ¦ Technical support - e-mail consulting - response time: 8 hours (next business day for diagnosis occurs after 2:00 p.m.) - availability: 24 hours a day / Monday-Sunday - priority 3 ¦ Technical support - e-mail consulting - response time: NBD - availability: 24 hours a day / Monday-Sunday - priority 4 ¦ Technical support - web support - availability: 24 hours a day / Monday-Sunday ¦ New releases update |