Technical support - VLA, MLA, VLA-NPG, VLA-ED - expires after 12 months from purchase - consulting - 1 year - 24x7 - United States
| Main Specifications | |
|---|---|
| Product Description | SUSE Onsite Support - technical support - 1 year |
| Service & Support | Technical support |
| Service Included | Consulting |
| Location | On-site |
| Full Contract Period | 1 year |
| Service Availability | 24 hours a day / 7 days a week |
| Localization | United States |
| License Pricing | Volume |
| Licensing Program | SuSe Volume License Agreement (VLA), SuSe Master License Agreement (MLA), SuSe Volume License Agreement for Local and Central/Federal Government/Non-Profit Organizations (VLA-NPG), SuSe Volume License Agreement for schools and/or academic institutes/Academic hospitals/Public Libraries (VLA-ED) |
| Licensing Details | Expires after 12 months from purchase |
| General | |
| Type | Technical support |
| Service Included | Consulting |
| Location | On-site |
| Full Contract Period | 1 year |
| Service Availability | 24 hours a day / 7 days a week |
| Localization | United States |
| Software | |
| Installation Type | Locally installed |
| License Pricing | Volume |
| Licensing Program | SuSe Volume License Agreement (VLA), SuSe Master License Agreement (MLA), SuSe Volume License Agreement for Local and Central/Federal Government/Non-Profit Organizations (VLA-NPG), SuSe Volume License Agreement for schools and/or academic institutes/Academic hospitals/Public Libraries (VLA-ED) |
| Licensing Details | Expires after 12 months from purchase |
| Details | |
| Service & Support | Consulting - 1 year - on-site - response time: 30 min - availability: 24 hours a day / Monday-Sunday - 4 incidents per year ¦ Remote consulting - 1 year - response time: 30 min - availability: 24 hours a day / Monday-Sunday - 150 incidents/500 hours ¦ Scheduled standby - 1 year - 16 hours ¦ Report - 1 year - 4 incidents ¦ Travel expense coverage - 1 year |