Technical support - for StorageCraft ShadowXafe - subscription license - 1 physical server - emergency phone consulting - 1 year - 24x7 - response time: 1 h
| Main Specifications | |
|---|---|
| Product Description | StorageCraft Premium Support - technical support - for StorageCraft ShadowXafe - 1 year |
| Service & Support | Technical support |
| Service Included | Emergency phone consulting |
| Full Contract Period | 1 year |
| Response Time | 1 hour |
| Service Availability | 24 hours a day / 7 days a week |
| Software Title | StorageCraft ShadowXafe |
| License Type | Subscription license |
| License Qty | 1 physical server |
| General | |
| Type | Technical support |
| Service Included | Emergency phone consulting |
| Full Contract Period | 1 year |
| Response Time | 1 hour |
| Service Availability | 24 hours a day / 7 days a week |
| Software | |
| Software Title | StorageCraft ShadowXafe |
| Installation Type | Locally installed |
| License Type | Subscription license |
| License Qty | 1 physical server |
| Details | |
| Service & Support | Emergency phone consulting - 1 year - response time: 1 hour - availability: 24 hours a day / Monday-Sunday ¦ Phone consulting - 1 year - response time: 1 business day - availability: 24 hours a day / Monday-Sunday - severity high ¦ Phone consulting - 1 year - response time: 2 business days - availability: 24 hours a day / Monday-Sunday - severity medium ¦ Phone consulting - 1 year - response time: 2 business days - availability: 24 hours a day / Monday-Sunday - severity low ¦ Emergency e-mail consulting - 1 year - response time: 1 hour - availability: 24 hours a day / Monday-Sunday ¦ E-mail consulting - 1 year - response time: 1 business day - availability: 24 hours a day / Monday-Sunday - severity high ¦ E-mail consulting - 1 year - response time: 2 business days - availability: 24 hours a day / Monday-Sunday - severity medium ¦ E-mail consulting - 1 year - response time: 2 business days - availability: 24 hours a day / Monday-Sunday - severity low ¦ Web support - 1 year ¦ Web knowledge base access - 1 year ¦ New releases update - 1 year |