Technical support - for RES ONE Service Store Identity Module - phone consulting - 1 year - business hours - response time: 2 business hours
| Main Specifications | |
|---|---|
| Product Description | RES Support Standard Solution Assurance - technical support - for RES ONE Service Store Identity Module - 1 year |
| Service & Support | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 1 year |
| Response Time | 2 business hours |
| Service Availability | Business hours |
| Software Title | RES ONE Service Store Identity Module |
| General | |
| Type | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 1 year |
| Response Time | 2 business hours |
| Service Availability | Business hours |
| Software | |
| Software Title | RES ONE Service Store Identity Module |
| Installation Type | Locally installed |
| Details | |
| Service & Support | Phone consulting - 1 year - response time: 2 business hours - availability: business hours - 2 contacts / severity critical ¦ Phone consulting - 1 year - response time: 8 business hours - availability: business hours - 2 contacts / severity high ¦ Phone consulting - 1 year - response time: 16 business hours - availability: business hours - 2 contacts / severity medium ¦ Web support - 1 year - availability: business hours ¦ Web-based training - 1 year ¦ New releases update - 1 year ¦ Major upgrades - 1 year ¦ Minor upgrades - 1 year |