Extended service agreement - advance hardware replacement - 3 years - on-site - 24x7 - response time: NBD - Tier 3
| Main Specifications | |
|---|---|
| Product Description | Nexsan Enhanced Support - extended service agreement - 3 years - on-site |
| Type | Extended service agreement |
| Service Included | Advance hardware replacement |
| Location | On-site |
| Full Contract Period | 3 years |
| Response Time | Next business day |
| Service Availability | 24 hours a day / 7 days a week |
| Pricing Type | Tier 3 |
| General | |
| Service Included | Advance hardware replacement |
| Location | On-site |
| Full Contract Period | 3 years |
| Response Time | Next business day |
| Service Availability | 24 hours a day / 7 days a week |
| Pricing Type | Tier 3 |
| Details | |
| Service & Support | Extended service agreement - advance hardware replacement - 3 years - on-site - response time: NBD - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 3 years - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1/2/3 ¦ Technical support - e-mail consulting - 3 years - response time: 4 h - availability: 24 hours a day / Monday-Sunday - severity level 1/2/3 ¦ New releases update - 3 years |