Extended service agreement - advance parts replacement - 3 years - shipment - response time: NBD - Tier 2
| Main Specifications | |
|---|---|
| Product Description | Nexsan Basic Support - extended service agreement - 3 years - shipment |
| Type | Extended service agreement |
| Service Included | Advance parts replacement |
| Location | Shipment |
| Full Contract Period | 3 years |
| Response Time | Next business day |
| Pricing Type | Tier 2 |
| General | |
| Service Included | Advance parts replacement |
| Location | Shipment |
| Full Contract Period | 3 years |
| Response Time | Next business day |
| Pricing Type | Tier 2 |
| Details | |
| Service & Support | Extended service agreement - advance parts replacement - 3 years - shipment - response time: NBD ¦ Technical support - phone consulting - 3 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 3 years - response time: 4 h - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Technical support - phone consulting - 3 years - response time: 2 business days - availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Technical support - phone consulting - 3 years - response time: 3 business days - availability: 24 hours a day / Monday-Sunday - severity level 4 ¦ Technical support - e-mail consulting - 3 years - response time: 4 h - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - e-mail consulting - 3 years - response time: NBD - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Technical support - e-mail consulting - 3 years - response time: 2 business days - availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Technical support - e-mail consulting - 3 years - response time: 3 business days - availability: 24 hours a day / Monday-Sunday - severity level 4 ¦ New releases update - 3 years |