Technical support - for MobiControl - phone consulting - 24x7 - response time: 30 min
| Main Specifications | |
|---|---|
| Product Description | SOTI Enterprise Support - technical support - for MobiControl |
| Service & Support | Technical support |
| Service Included | Phone consulting |
| Response Time | 30 min |
| Service Availability | 24 hours a day / 7 days a week |
| Software Title | MobiControl |
| General | |
| Type | Technical support |
| Service Included | Phone consulting |
| Response Time | 30 min |
| Service Availability | 24 hours a day / 7 days a week |
| Software | |
| Software Title | MobiControl |
| Installation Type | Locally installed |
| Details | |
| Service & Support | Phone consulting - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Phone consulting - response time: 1 business day - availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Phone consulting - response time: 2 business days - severity level 4 ¦ E-mail consulting - availability: 24 hours a day / Monday-Sunday ¦ Web knowledge base access ¦ Inspection - on-site - 1 incident per year ¦ New releases update |