Technical support - for SOTI - Subscription Hosted License - 100+ devices - phone consulting - 1 month - 24x7
| Main Specifications | |
|---|---|
| Product Description | SOTI Enterprise Support - technical support - for SOTI - 1 month |
| Service & Support | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 1 month |
| Service Availability | 24 hours a day / 7 days a week |
| Software Title | SOTI |
| License Type | Subscription Hosted License |
| License Qty | 100+ devices |
| General | |
| Type | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 1 month |
| Service Availability | 24 hours a day / 7 days a week |
| Software | |
| Software Title | SOTI |
| Installation Type | Hosted |
| Hosted Service Type | PaaS |
| License Type | Subscription Hosted License |
| License Qty | 100+ devices |
| Details | |
| Service & Support | Phone consulting - 1 month - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity critical ¦ Phone consulting - 1 month - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity major ¦ Phone consulting - 1 month - response time: 1 business day - severity minor ¦ Phone consulting - 1 month - response time: 2 business days - severity cosmetic ¦ Web support - 1 month ¦ Web knowledge base access - 1 month ¦ New releases update - 1 month |