Technical support - for Hortonworks Data Platform - 1 virtual server - emergency phone consulting - 1 year - 24x7 - response time: 2 business hours
| Main Specifications | |
|---|---|
| Product Description | IBM Elite Support - technical support - for Hortonworks Data Platform - 1 year |
| Service & Support | Technical support |
| Service Included | Emergency phone consulting |
| Full Contract Period | 1 year |
| Response Time | 2 business hours |
| Service Availability | 24 hours a day / 7 days a week |
| Software Title | Hortonworks Data Platform |
| License Qty | 1 virtual server |
| General | |
| Type | Technical support |
| Service Included | Emergency phone consulting |
| Full Contract Period | 1 year |
| Response Time | 2 business hours |
| Service Availability | 24 hours a day / 7 days a week |
| Software | |
| Software Title | Hortonworks Data Platform |
| Installation Type | Locally installed |
| License Qty | 1 virtual server |
| Details | |
| Service & Support | Emergency phone consulting - 1 year - response time: 2 business hours - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 1 year - response time: 2 business hours - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday ¦ Web support - 1 year - response time: 2 business hours - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Web support - 1 year - response time: 2 business hours - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday ¦ New releases update - 1 year |