Extended service agreement - replace or repair - 1 year - 30 support credits
| Main Specifications | |
|---|---|
| Product Description | Sangoma Maintenance Plan Gold - extended service agreement - 1 year |
| Type | Extended service agreement |
| Service Included | Replace or repair |
| Full Contract Period | 1 year |
| Pricing Type | 30 support credits |
| General | |
| Service Included | Replace or repair |
| Full Contract Period | 1 year |
| Pricing Type | 30 support credits |
| Details | |
| Service & Support | Extended service agreement - replace or repair - 1 year ¦ Technical support - phone consulting - 1 year - response time: 4 business hours - availability: business hours - severity critical ¦ Technical support - phone consulting - 1 year - response time: 8 business hours - severity moderate ¦ Technical support - phone consulting - 1 year - response time: 3 business days - severity normal ¦ Technical support - web support - 1 year ¦ Technical support - web knowledge base access - 1 year ¦ New releases update - 1 year |