Extended service agreement - parts (for storage arrays) - 5 years - shipment - 12x5 - response time: 4 h - for Ultrastar Data60 SE4U60-60
| Main Specifications | |
|---|---|
| Product Description | WD StorChoice Gold - extended service agreement - 5 years - shipment |
| Type | Extended service agreement |
| Service Included | Parts |
| Location | Shipment |
| Full Contract Period | 5 years |
| Response Time | 4 hours |
| Service Availability | 12 hours a day / 5 days a week |
| Class of Equipment | Storage arrays |
| Covered Configurations | 600TB storage array |
| Designed For | Ultrastar Data60 SE4U60-60 |
| General | |
| Service Included | Parts |
| Location | Shipment |
| Full Contract Period | 5 years |
| Response Time | 4 hours |
| Service Availability | 12 hours a day / 5 days a week |
| Class of Equipment | Storage arrays |
| Covered Configurations | 600TB storage array |
| Details | |
| Service & Support | Extended service agreement - parts - 5 years - shipment - response time: 4 h - availability: 12 hours a day (5:00 AM - 5:00 PM) / Monday-Friday ¦ Technical support - phone consulting - 5 years - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 5 years - response time: 4 h - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Technical support - phone consulting - 5 years - response time: 8 h - availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Technical support - phone consulting - 5 years - response time: 24 h - availability: 24 hours a day / Monday-Sunday - severity level 4 ¦ Product info support - web support - 5 years ¦ Product info support - e-mail consulting - 5 years ¦ New releases update - 5 years |
| Compatibility Information | |
| Designed For | WD Ultrastar Data60 SE4U60-60 SE-4U60-08F03, SE-4U60-08F05, SE-4U60-08F06, SE-4U60-10F02, SE-4U60-10F03, SE-4U60-10F04, SE-4U60-10F05, SE-4U60-10F06, SE-4U60-10F22, SE-4U60-10F23, SE-4U60-10F25, SE-4U60-10F26, SE-4U60-12F02, SE-4U60-12F03, SE-4U60-12F04, SE-4U60-12F05, SE-4U60-12F22, SE-4U60-12F23, SE-4U60-12F25, SE-4U60-12F26 |