Technical support (renewal) - GSA - phone consulting - 3 years - 11x5 - response time: 1 h
| Main Specifications | |
|---|---|
| Product Description | LogRhythm Standard Support - technical support (renewal) - 3 years |
| Service & Support | Technical support (renewal) |
| Service Included | Phone consulting |
| Full Contract Period | 3 years |
| Response Time | 1 hour |
| Service Availability | 11 hours a day / 5 days a week |
| License Pricing | Government GSA |
| General | |
| Type | Technical support (renewal) |
| Service Included | Phone consulting |
| Full Contract Period | 3 years |
| Response Time | 1 hour |
| Service Availability | 11 hours a day / 5 days a week |
| Software | |
| License Pricing | Government GSA |
| Details | |
| Service & Support | Phone consulting - 3 years - response time: 1 hour - availability: 11 hours a day (7:00 AM - 6:00 PM) / Monday-Friday - severity critical ¦ Phone consulting - 3 years - response time: 2 hours - availability: 11 hours a day (7:00 AM - 6:00 PM) / Monday-Friday - severity high ¦ Phone consulting - 3 years - response time: 4 hours - availability: 11 hours a day (7:00 AM - 6:00 PM) / Monday-Friday ¦ Major upgrades - 3 years ¦ Minor upgrades - 3 years ¦ New releases update - 3 years ¦ Web knowledge base access - 3 years |