Technical support - for VMware Workspace ONE Assist Add-On - 1 device - phone consulting - 1 year - 24x7 - response time: 30 min
| Main Specifications | |
|---|---|
| Product Description | VMware Support and Subscription Production - technical support - for VMware Workspace ONE Assist Add-On - 1 year |
| Service & Support | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 1 year |
| Response Time | 30 min |
| Service Availability | 24 hours a day / 7 days a week |
| Software Title | VMware Workspace ONE Assist Add-On |
| License Qty | 1 device |
| General | |
| Type | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 1 year |
| Response Time | 30 min |
| Service Availability | 24 hours a day / 7 days a week |
| Software | |
| Software Title | VMware Workspace ONE Assist Add-On |
| Installation Type | Locally installed |
| License Qty | 1 device |
| Details | |
| Service & Support | Phone consulting - 1 year - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 1 year - response time: 4 business hours - availability: 10 hours a day / Monday-Friday - severity level 2 ¦ Phone consulting - 1 year - response time: 8 business hours - availability: 10 hours a day / Monday-Friday - severity level 3 ¦ Phone consulting - 1 year - response time: 12 business hours - availability: 10 hours a day / Monday-Friday - severity level 4 ¦ Web support - 1 year ¦ E-mail consulting - 1 year ¦ New releases update - 1 year ¦ Web knowledge base access - 1 year |