Technical support (renewal) - for StorageCraft ImageManager ShadowStream (v. 7.x) - 1 job - volume, academic, GOV - 5-9 licenses - ESD - emergency phone consulting - 1 year - 12x5 - response time: 2 h - English - United States
| Main Specifications | |
|---|---|
| Product Description | StorageCraft Standard Support - technical support (renewal) - for StorageCraft ImageManager ShadowStream - 1 year |
| Service & Support | Technical support (renewal) |
| Service Included | Emergency phone consulting |
| Full Contract Period | 1 year |
| Response Time | 2 hours |
| Service Availability | 12 hours a day / 5 days a week |
| Localization | English United States |
| Software Title | StorageCraft ImageManager ShadowStream |
| Version | 7.x |
| License Qty | 1 job |
| License Pricing | Volume, academic, government / 5-9 licenses |
| Licensing Details | ESD |
| General | |
| Type | Technical support (renewal) |
| Service Included | Emergency phone consulting |
| Full Contract Period | 1 year |
| Response Time | 2 hours |
| Service Availability | 12 hours a day / 5 days a week |
| Localization | English United States |
| Software | |
| Software Title | StorageCraft ImageManager ShadowStream |
| Installation Type | Locally installed |
| Version | 7.x |
| License Qty | 1 job |
| License Pricing | Volume, academic, government / 5-9 licenses |
| Licensing Details | ESD |
| Details | |
| Service & Support | Emergency phone consulting - 1 year - response time: 2 hours - availability: 12 hours a day (7:00 AM - 7:00 PM) / Monday-Friday ¦ Phone consulting - 1 year - response time: 1 business day - availability: 12 hours a day (7:00 AM - 7:00 PM) / Monday-Friday - severity high ¦ Phone consulting - 1 year - response time: 2 business days - availability: 12 hours a day (7:00 AM - 7:00 PM) / Monday-Friday - severity medium ¦ Phone consulting - 1 year - response time: 2 business days - availability: 12 hours a day (7:00 AM - 7:00 PM) / Monday-Friday - severity low ¦ Emergency e-mail consulting - 1 year - response time: 2 hours - availability: 12 hours a day (7:00 AM - 7:00 PM) / Monday-Friday ¦ E-mail consulting - 1 year - response time: 1 business day - availability: 12 hours a day (7:00 AM - 7:00 PM) / Monday-Friday - severity high ¦ E-mail consulting - 1 year - response time: 2 business days - availability: 12 hours a day (7:00 AM - 7:00 PM) / Monday-Friday - severity medium ¦ E-mail consulting - 1 year - response time: 2 business days - availability: 12 hours a day (7:00 AM - 7:00 PM) / Monday-Friday - severity low ¦ Web support - 1 year ¦ Web knowledge base access - 1 year ¦ New releases update - 1 year |