Extended service agreement - advance hardware replacement - 1 year - 24x7
| Main Specifications | |
|---|---|
| Product Description | F5 Premium Service Category HW254 - extended service agreement - 1 year |
| Type | Extended service agreement |
| Service Included | Advance hardware replacement |
| Full Contract Period | 1 year |
| Service Availability | 24 hours a day / 7 days a week |
| General | |
| Service Included | Advance hardware replacement |
| Full Contract Period | 1 year |
| Service Availability | 24 hours a day / 7 days a week |
| Details | |
| Service & Support | Extended service agreement - advance hardware replacement - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 1 year - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity critical ¦ Technical support - phone consulting - 1 year - response time: best effort - availability: 24 hours a day / Monday-Sunday - severity normal ¦ Technical support - web support - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web knowledge base access - 1 year ¦ New releases update - 1 year |