Technical support - for RSA Identity Lifecycle - license - 100 users - volume - 10001-25000 licenses - phone consulting - 1 month - 24x7 - response time: 1 h
| Main Specifications | |
|---|---|
| Product Description | RSA Enhanced Support - technical support - for RSA Identity Lifecycle - 1 month |
| Service & Support | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 1 month |
| Response Time | 1 hour |
| Service Availability | 24 hours a day / 7 days a week |
| Software Title | RSA Identity Lifecycle |
| License Type | License |
| License Qty | 100 users |
| License Pricing | Volume / 10001-25000 licenses |
| General | |
| Type | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 1 month |
| Response Time | 1 hour |
| Service Availability | 24 hours a day / 7 days a week |
| Software | |
| Software Title | RSA Identity Lifecycle |
| Installation Type | Locally installed |
| License Type | License |
| License Qty | 100 users |
| License Pricing | Volume / 10001-25000 licenses |
| Details | |
| Service & Support | Phone consulting - 1 month - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 1 month - response time: 3 hours - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Phone consulting - 1 month - response time: 4 hours - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday - severity level 3 ¦ Phone consulting - 1 month - response time: 10 hours - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday - severity level 4 ¦ E-mail consulting - 1 month - availability: business hours / Monday-Friday ¦ Web support - 1 month - availability: 24 hours a day / Monday-Sunday ¦ Web knowledge base access - 1 month - availability: 24 hours a day / Monday-Sunday ¦ New releases update - 1 month |