Extended service agreement (renewal) - advance parts replacement (for complicated network devices) - 1 year - shipment - response time: 1 business day - 1+ devices
| Main Specifications | |
|---|---|
| Product Description | Trend Micro Premium Support - extended service agreement (renewal) - 1 year - shipment |
| Type | Extended service agreement (renewal) |
| Service Included | Advance parts replacement |
| Location | Shipment |
| Full Contract Period | 1 year |
| Response Time | 1 business day |
| Pricing Type | 1+ devices |
| Class of Equipment | Complicated network devices |
| General | |
| Service Included | Advance parts replacement |
| Location | Shipment |
| Full Contract Period | 1 year |
| Response Time | 1 business day |
| Pricing Type | 1+ devices |
| Class of Equipment | Complicated network devices |
| Details | |
| Service & Support | Extended service agreement - advance parts replacement - 1 year - shipment - response time: 1 business day ¦ Technical support - phone consulting - 1 year - availability: 24 hours a day / Monday-Sunday - 6 designated contacts ¦ Technical support - e-mail consulting - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Technical support - web support - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Technical support - remote diagnosis - 1 year ¦ New releases update - 1 year |