Technical support - phone consulting - 1 year - 24x7 - response time: 1 h
| Main Specifications | |
|---|---|
| Product Description | Proofpoint Platinum Support - technical support - 1 year |
| Service & Support | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 1 year |
| Response Time | 1 hour |
| Service Availability | 24 hours a day / 7 days a week |
| General | |
| Type | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 1 year |
| Response Time | 1 hour |
| Service Availability | 24 hours a day / 7 days a week |
| Software | |
| Installation Type | Hosted |
| Hosted Service Type | SaaS |
| Details | |
| Service & Support | Phone consulting - 1 year / 4 contacts - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - priority 1 ¦ Phone consulting - 1 year / 4 contacts - response time: 4 hours - availability: 15 hours a day / Monday-Friday - priority 2 ¦ Phone consulting - 1 year / 4 contacts - response time: 8 hours - availability: 15 hours a day / Monday-Friday - priority 3 ¦ Phone consulting - 1 year / 4 contacts - response time: 16 hours - availability: 15 hours a day / Monday-Friday - priority 4 ¦ Web support - 1 year / 4 contacts - availability: 15 hours a day / Monday-Friday ¦ Knowledge base access - 1 year ¦ New releases update - 1 year |