Technical support - for VMware vSphere Enterprise Plus Edition (v. 6) - emergency phone consulting - 2 months - 24x7 - response time: 30 min
| Main Specifications | |
|---|---|
| Product Description | VMware Support and Subscription Production - technical support - for VMware vSphere Enterprise Plus Edition - 2 months |
| Service & Support | Technical support |
| Service Included | Emergency phone consulting |
| Full Contract Period | 2 months |
| Response Time | 30 min |
| Service Availability | 24 hours a day / 7 days a week |
| Software Title | VMware vSphere Enterprise Plus Edition |
| Version | 6 |
| General | |
| Type | Technical support |
| Service Included | Emergency phone consulting |
| Full Contract Period | 2 months |
| Response Time | 30 min |
| Service Availability | 24 hours a day / 7 days a week |
| Software | |
| Software Title | VMware vSphere Enterprise Plus Edition |
| Installation Type | Locally installed |
| Version | 6 |
| Details | |
| Service & Support | Emergency phone consulting - 2 months - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 2 months - response time: 4 business hours - availability: 12 hours a day / Monday-Friday - severity level 2 ¦ Phone consulting - 2 months - response time: 8 business hours - availability: 12 hours a day / Monday-Friday - severity level 3 ¦ Phone consulting - 2 months - response time: 12 business hours - availability: 12 hours a day / Monday-Friday - severity level 4 ¦ E-mail consulting - 2 months ¦ New releases update - 2 months ¦ Web knowledge base access - 2 months ¦ Web support - 2 months ¦ Remote monitoring - 2 months ¦ Technical support - 2 months - on-site - severity critical |