Extended service agreement - parts - 1 year - shipment - response time: next business day ¦ Technical support - phone consulting - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Technical support - remote diagnosis - 1 year ¦ Product info support - fax-on-demand - 1 year ¦ Product info support - e-mail consulting - 1 year ¦ Product info support - web knowledge base access - 1 year ¦ New releases update - 1 year