Technical support - for SSH Tectia Server for IBM z/OS - volume - 10-24 licenses - phone consulting - 1 year - 8x5 - response time: 4 business hours
| Main Specifications | |
|---|---|
| Product Description | Tectia Premium 8x5 Support - technical support - for SSH Tectia Server for IBM z/OS - 1 year |
| Service & Support | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 1 year |
| Response Time | 4 business hours |
| Service Availability | 8 hours a day / 5 days a week |
| Software Title | SSH Tectia Server for IBM z/OS |
| License Pricing | Volume / 10-24 licenses |
| General | |
| Type | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 1 year |
| Response Time | 4 business hours |
| Service Availability | 8 hours a day / 5 days a week |
| Software | |
| Software Title | SSH Tectia Server for IBM z/OS |
| License Pricing | Volume / 10-24 licenses |
| Details | |
| Service & Support | Phone consulting - 1 year / 6 contacts - response time: 4 business hours - availability: 8 hours a day / Monday-Friday - severity critical ¦ Phone consulting - 1 year / 6 contacts - response time: 2 business days - availability: 8 hours a day / Monday-Friday ¦ Web support - 1 year - availability: 8 hours a day / Monday-Friday ¦ Web knowledge base access - 1 year ¦ New releases update - 1 year |