Technical support - for WebTrends Analytics Advanced Analysis (v. 9) - 10 users - phone consulting - 1 year - 24x7 - response time: 1 h
| Main Specifications | |
|---|---|
| Product Description | Premium Care - technical support - for WebTrends Analytics Advanced Analysis - 1 year |
| Service & Support | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 1 year |
| Response Time | 1 hour |
| Service Availability | 24 hours a day / 7 days a week |
| Software Title | WebTrends Analytics Advanced Analysis |
| Version | 9 |
| License Qty | 10 users |
| General | |
| Type | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 1 year |
| Response Time | 1 hour |
| Service Availability | 24 hours a day / 7 days a week |
| Software | |
| Software Title | WebTrends Analytics Advanced Analysis |
| Version | 9 |
| License Qty | 10 users |
| Details | |
| Service & Support | Phone consulting - 1 year - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - 10 named contacts ¦ Emergency consulting (pager access) - 1 year - response time: 30 min - availability: after business hours/weekends/holidays - severity level 1 ¦ Emergency consulting (pager access) - 1 year - response time: 1 hour - availability: after business hours/weekends/holidays - severity level 2 ¦ Web support - 1 year - availability: business hours ¦ Remote monitoring - 1 year ¦ Web knowledge base access - 1 year ¦ New releases update - 1 year |