Technical support - for SCO current release - consulting - 5 incidents - response time: 4 h
| Main Specifications | |
|---|---|
| Product Description | Premier - technical support - for SCO current release - 5 incidents |
| Service & Support | Technical support |
| Service Included | Consulting |
| Full Contract Period | 5 incidents |
| Response Time | 4 hours |
| Software Title | SCO current release |
| General | |
| Type | Technical support |
| Service Included | Consulting |
| Full Contract Period | 5 incidents |
| Response Time | 4 hours |
| Software | |
| Software Title | SCO current release |
| Details | |
| Service & Support | Phone consulting - 1 year - response time: 4 hours - 5 incidents / 3 contacts ¦ E-mail consulting - 1 year - response time: 4 hours - 5 incidents / 3 contacts ¦ New releases update - 1 year ¦ Web knowledge base access - 1 year ¦ Fax-on-demand - 1 year - response time: 4 hours - 5 incidents / 3 contacts |